Customers

Rave Reviews From Real Customers

Don't just take our word for it—hear from the clients who have experienced measurable results by partnering with Informatix. We're proud to have worked with dozens of innovative, results-focused companies, helping them leverage modern-day technologies to connect with more customers, strengthen their brands, and boost their bottom line. We'd be happy to add your venture to our growing family of satisfied businesses.

Customer Success Stories

Le Beau Clinic & Spa

Health & Beauty

An award-winning, high-end day spa and luxury retreat located in Perth, Australia, Le Beau was established in 1997 to provide quality skin care and professional day spa services. In addition to the day spa facility, Le Beau sells professional beauty products from the top Australian brands for home use.

This day spa contacted Informatix for a website redesign, and for help implementing their e-commerce store to offer professional beauty products to a wider customer base. We worked with Le Beau to choose the right images that best showcase their luxury environment, and to write web copy that reflects the high quality and experience of their therapists, equipment, facilities, and products.

In addition to the website redesign and e-commerce storefront launch, Le Beau enlisted Informatix to design an e-magazine, provide the site with integrated live chat, and deploy our email marketing platform. Le Beau now enjoys an attractive and engaging website with enhanced customer service capabilities—and their website traffic has increased 120% since implementation.

Informatix is thrilled to assist Le Beau Day Spa with the right tools to brand the company according to their vision, and to reach a broader, Australia-wide customer base.

Ambulance Service NSW

Government

Ambulance Service NSW provides health-related transport services and clinical care for a large area of New South Wales that includes more than 7 million people. Demand for this company's service has risen by 1.5 percent over the past year—through 2011, Ambulance Service NSW handled responses, either emergency or non-emergency, at an average of once every 27 seconds.

This busy company came to Informatix with a request to design, manage, analyze, and report on an internal staff qualification census survey for 2012. The intention of the survey was to create an accurate overall view of staff qualifications, and to identify potential learning and development opportunities.

Informatix designed and implemented the survey, and provided the company with access to real-time results. We also delivered consulting services over the course of the survey to help them improve response times and rates, as well as the amount of information gathered.

Of the 4,000 staff members employed by Ambulance Services NSW, the survey received more than 3,000 respondents, providing the company with ample data to identify future areas of development.

Informatix was very pleased to assist this company in improving the quality and efficiency of their vital services to the NSW community.

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Ku-ring-gai City Council

Council

Located 16 kilometres north of Sydney, the city of Ku-Ring-Gai is a scenic area bound by three national parks, known for its unique natural and urban environments. The Ku-Ring-Gai City Council serves in a variety of capacities for the city's more than 100,000 residents, from road maintenance and waste collection to volunteer services and the maintenance of parks, natural areas, and attractions.

The Council chose to work with Informatix to improve their website and online visitor services. We implemented a live chat solution that allows them to provide real-time customer service, monitor website visitors, and analyze any traffic bottlenecks. As our company is based in Australia, we're able to offer local service and support.

The Ku-ring-gai City Council will be observing visitor traffic and interaction over the coming months, and we'll work with them to adjust their chat-based support services accordingly. Informatix is pleased to assist the Council in providing a greater range of online service options to the residents of this vibrant city.

Thorn Group

Debtor Financing

Thorn Group is a firm specialising in debtor financing for large and small businesses. They support Australian companies with enhanced cash flow options that provide greater speed, flexibility, and privacy than traditional bank financing. This company knows what it takes to keep a thriving business running.

In turn, Thorn Group Australia relies on Informatix when they need IT marketing expertise. We've designed a template for their email marketing campaign, and trained them in using our customisable platform to contact their clients and prospects. We have also provided this business with e-marketing consulting services to boost their mail deliverability and open rate.

Since the beginning of our partnership, thorn Group has experienced a consistent email open rate on their e-news and special promotions, as well as significant lead generation. It's a pleasure to work with such a professional firm and help them achieve real results.

Aurion

People & Payroll Software

Aurion is a software development company specializing in online human resources, payroll systems, and staff management. With four locations in Brisbane, Canberra, Melbourne, and Sydney, Aurion provides support to businesses throughout Australia. Companies in every industry, from manufacturing to education to food services, rely on Aurion software to manage their recruitment, hiring, records, and payroll needs.

Informatix was able to assist Aurion with its online marketing, building a new Google Adwords campaign from the ground up to promote this growing software business. We also trained Aurion's staff on the key skills they need to manage their own Adwords account, enabling them to modify and control their online marketing.

There's no better way to attract new online business than with fresh, unique advertising that stays ahead of the pack, and Aurion is well on its way to a powerful marketing strategy that will provide returns for many years to come.

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Sydney Trains

Transport

For more than 155 years, Sydney Trains has been a critical part of the transportation landscape throughout the Sydney CBD and metropolitan areas. The company recently underwent a major restructure, in order to reinforce its commitment to its customers.

Sydney Trains came to Informatix with a request to manage their Employee Pulse Check Survey for 2014. They had specific requirements in order to gain the most effective data that would help their employees, and a tight schedule to keep.

We designed and managed their online survey from start to finish, including the survey email invitation campaign. We also handled entries for their paper-based surveys for employees who couldn’t complete the online survey, and provided comprehensive reporting for the entire process, the day after the survey had concluded.

Access to live survey data and reporting was made available to Sydney Trains throughout the survey. This enabled them to monitor results in real-time as they happened, which greatly benefitted their key stakeholders.

Informatix provided thorough, cost-effective survey design and management that met all requirements and was completed promptly on schedule. Sydney Trains was highly satisfied with the results, which enabled them to increase both employee and stakeholder satisfaction for their historic organization.

Sante Fe Wridgways

Moving Services

Santa Fe Wridgways is a global relocation company based in Australia, with branch offices throughout the country and in various locations around the world. Specializing in household and commercial relocation for everything from furniture to factory equipment, the company offers services in 50 countries, and has been in business since 1892.

With a wide-reaching operation spanning 120 offices, impeccable communication and customer service is crucial for Wridgways. The company's website serves as a contact point for customers, and helps them market their services around the world.

Recently, Wridgways underwent a website upgrade, and came to Informatix for help with the customer-centric aspects of the site. We implemented a Live Chat and tracking solution to enhance their customer service, and to improve marketing potential.

In addition to sales support, our solutions provide Wridgways with real-time lead generation and analysis. The Live Chat function shows keywords that customers use to find their website, allowing for keyword fine-tuning and improved search engine rankings. We also improved the usability of the site and cleared navigational bottlenecks for a stronger user experience.

With Live Chat and tracking from Informatix, Wridgways is able to interact quickly with customers and potential leads, and draw more quality traffic to their website.

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Ikatan Day Spa Noosa

Heath & Beauty

Ikatan Day Spa is one of the country's favourite luxury centres, listed by the Australia Travel Awards among its top five destination spa experiences, and nominated four times over for Best Destination Spa in Australia. Offering a variety of body treatments, facials, massage therapy, and foot and hand treatments, Ikatan is a one-of-a-kind relaxation, skin care, and anti-aging center.

Dissatisfied with their previous newsletter provider, the spa's management contacted Informatix for help with their marketing and online client services. In response to their pressing needs and wishes, we have been able to provide Ikatan with a combination of services that have refreshed the center's marketing and web accessibility. Leveraging Informatix email design, email marketing, and web form integration, Ikatan Spa is now showcasing its services with renewed and revitalized client communications and marketing tools.

"We have been so impressed with [Informatix] products, service, and integrity that I have already recommended them to friends for their businesses," says Ikatan's manager, [Katrina Thorpe]. "Our newsletter open rate has increased and the response to e-news has been steady because I am guided by Informatix."

To learn more about Ikatan Balinese Day Spa, visit their website, at http://www.ikatanspa.com

dVT Group

Business Advisory

With years of niche experience in accounting and corporate needs, dVT Group is a true business specialist. This Chartered Accountancy practice offers a range of services including corporate strategy, solvency management, due diligence, litigation support, and business succession. From top to bottom, the experts at dVT Group deliver a user-friendly approach to business services from their two locations in Sydney and Parramatta, Australia.

This specialist firm believes in doing only the work in which its experts excel, leaving more ordinary accountancy work to generalists. Extending that same philosophy in their own business and promotions, they chose Informatix as their dedicated source for e-marketing and email consulting needs.

Informatix provides full email service to de Vries Tayeh, collating and preparing their monthly e-newsletters from raw data and reports, as well as managing and organizing their mailing lists, email formatting, and deliverability. By delivering total e-marketing assistance, Informatix has helped to promote and preserve this accountancy firm's stellar reputation.

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safeTMan

OHS

Based in Brisbane, SafeTMan provides occupational health and safety consulting services for a wide variety of industries throughout Australia, particularly the construction and industrial sectors. The company's services include hazard identification, risk assessments, safety inspections and investigations, safety program development, and more.

When looking for a better way to communicate with their customer base, SafeTMan came to Informatix as a local company with an excellent reputation. We set up our Emailer Emarketing platform, allowing SafeTMan to easily send out safety updates, industry announcements, and general customer communications from a centralized dashboard. The company's email messages now reach their intended destinations quickly and efficiently, and we provide detailed analytics to help SafeTMan improve online communication and marketing.

We're pleased to help this company improve occupational health and safety practices for industries Australia-wide, and provide an easy-to-use emarketing platform that delivers results for SafeTMan

In addition to traditional accounting, audit, and tax advice, Whitehills provides its clients with services for taxation law changes, corporate regulation, and business financing. The company strives to remain on the cutting edge of the financial industry, in order to provide the most up-to-date services in this complex field.

When Whitehills recently introduced a new procedure, they came to Informatix to help them gain insight into customer perception and adoption of this new process. After the company provided us with raw data for a customer survey, we reviewed the materials, offered feedback, and created branding for the survey that aligned with Whitehills' goals.

In addition, we furnished suggested copy for the survey, invitation emails, and website. To help the company gain the most benefit from the data, we generated an online reporting portal that enabled them to view survey results in real time. We are currently managing the entire survey process for a six-month period.

Informatix is thrilled to help Whitehills gain insight into their customers' needs, providing them with tools that will help the company continue to deliver exceptional customer service in the financial industry.

Insync Personnel

Recruitment

Insync Personnel is an established and thriving Australian staffing company that provides recruitment solutions across multiple industries. They specialise in international and domestic trade and logistics industries, from accounting and financing to warehousing and distribution.

As a recruitment agency, Insync employs a two-pronged marketing approach that appeals to the employers they staff and the employees they place. Creating a unified system for reaching both of these audiences has been challenging.

Informatix addresses these challenges for Insync Personnel with our e-marketing platform. We provide the company with an easy way to manage their marketing efforts, giving them the ability to send updates to candidates and industry news to their employer marketplace from a single interface.

At Informatix, we're proud to help Insync satisfy both employers and employees with ideal recruitment places, and to ensure fulfilling careers for many Australians.

To maintain these goals, the University of Canberra needs to attract and retain an excellent staff. One way they do this is through their Annual Staff Services survey, which collects feedback on staff satisfaction levels with key support units. The university came to Informatix for help with improving their survey processes.

They provided us with raw survey questions, and we did the rest—from polishing the questions for maximum effectiveness, to sending out the surveys and collecting responses, to organizing the resultant data. Informatix delivered survey results to the university with a raw data report in Excel format, and a graphical summary report suitable for team meetings and fast sharing of key findings.

At Informatix, we’re pleased to help the University of Canberra maintain high educational standards and ensure the satisfaction of their staff members through detailed surveys and comprehensive, illuminating analysis.

Whitehill Keir

Chartered Accountants & Advisors

Whitehill Keir Chartered Accountants & Advisors is an established Australian firm that provides personalizsed financial services for businesses in a wide range of industries, including manufacturing, engineering, retail and wholesale, legal services, property development, environmental services, and more.

In addition to traditional accounting, audit, and tax advice, Whitehill Keir provides its clients with services for taxation law changes, corporate regulation, and business financing. The company strives to remain on the cutting edge of the financial industry, in order to provide the most up-to-date services in this complex field.

When Whitehill Keir recently introduced a new procedure, they came to Informatix to help them gain insight into customer perception and adoption of this new process. After the company provided us with raw data for a customer survey, we reviewed the materials, offered feedback, and created branding for the survey that aligned with Whitehill Keir's goals.

In addition, we furnished suggested copy for the survey, invitation emails, and website. To help the company gain the most benefit from the data, we generated an online reporting portal that enabled them to view survey results in real time. We are currently managing the entire survey process for a six-month period.

Informatix is thrilled to help Whitehill Keir gain insight into their customers' needs, providing them with tools that will help the company continue to deliver exceptional customer service in the financial industry.

Evoke World Travel

Travel

Based in Brisbane, Australia, Evoke World Travel is a unique travel agency that offers a comprehensive array of customizable holiday packages to destinations all over the world. The company is distinguished by its attention to detail, offering guests a complete, hassle-free holiday with services ranging from booking and travel arrangements to full, personalized support during the entire stay.

The travel industry is highly competitive, and Evoke World Travel needed to emphasise the aspects that make their agency stand out. Informatix provided them with several services to help attract visitors to their website —and convert them into clients.

We designed the Evoke website using a clean, visually impactful template that's easy to navigate, with high-definition graphics and smooth transitions that are as evocative as the images. We also wrote compelling copy that conveys the originality and value of the agency's services, integrating proven SEO strategies to improve the site's ranking with search engines.

Informatix is pleased to help Evoke World Travel reach more guests, and provide truly memorable experiences for travelers in Australia and around the world.

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University of Canberra

Education

The University of Canberra is one of the most desirable universities in Australia, with a focus on preparing students for rewarding, successful careers in their chosen fields. The university prides itself on flexibility, opportunity, and a culturally rich, hands-on learning experience that imparts state-of-the-art skills and knowledge.

To maintain these goals, the University of Canberra needs to attract and retain an excellent staff. One way they do this is through their Annual Staff Services survey, which collects feedback on staff satisfaction levels with key support units. The university came to Informatix for help with improving their survey processes.

They provided us with raw survey questions, and we did the rest—from polishing the questions for maximum effectiveness, to sending out the surveys and collecting responses, to organizing the resultant data. Informatix delivered survey results to the university with a raw data report in Excel format, and a graphical summary report suitable for team meetings and fast sharing of key findings.

At Informatix, we’re pleased to help the University of Canberra maintain high educational standards and ensure the satisfaction of their staff members through detailed surveys and comprehensive, illuminating analysis.

Munich Motorcycles

Automotive

Based in Western Australia, Munich Motorcycles supplies high quality BMW motorcycle parts and accessories. The company carries an exhaustive catalog of genuine and aftermarket parts for new model BMWs as well as older models and classics.

Because Munich Motorcycles caters to a very specific target market, their customer base is geographically diverse, spanning all of Australia as well as several international locations. They needed a way to attract new customers, and to communicate efficiently with BMW motorcycle owners around the world.

The company hired Informatix to design an attractive website with an integrated web form for their newsletter and marketing email signup. We created a custom template that provides easy navigation and allows them to quickly capture new subscribers. Munich Motorcycles also uses our email marketing system to send out newsletters, sales, and promotions to existing customers and subscribers.

With email marketing from Informatix, Munich Motorcycles is able to attract more global business for their specialty services, and remain in contact with a growing customer base to ensure repeat business.

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Informatix Pty Ltd

ABN: 051 991 596
17 Grevillea Street
Mount Gravatt East
QLD 4122 Australia