Live Chat Software
Live Chat: Real-Time Connections, Long-Term Results
In a perfect world, customers will find exactly what they need, navigate effortlessly through your site, and breeze through a successful transaction, leaving their dollars and email address behind.
But it's not a perfect world. Some of your customers will have questions, problems, and frustrations—and if you don't address those in a timely manner, they could very well abandon your site. In fact, studies show that a whopping 62% of online shoppers leave before you even knew they arrived.
Are you willing to play those kinds of odds?
 Helping you help your customersVisitors will stay longer, spend more, and come back more often—all because you made the effort to provide the help they needed, right when they needed it. |
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 In addition to the robust, business-boosting capabilities described above, informatixLIVE offers quick setup, the ability to search live chat transcripts, transfers to multiple operators, and much more. As always, you'll have the support of our 24/7 customer service team, ready and able to address your questions and concerns—in real time, of course. |
 Try informatixLIVE at no cost or obligation. If you're not absolutely delighted after the free trial period, you're free to cancel the service at anytime. What do you have to lose—besides higher sales and happier customers? |
Live chat has emerged as a highly effective, engaging way to connect with customers at a critical point in the purchasing path. Unlike slower, more static forms of support, such as email and FAQs, live chat allows you to "talk" online with customers in real time, providing immediate answers and solutions.
Why Choose Informatix Live Chat Software
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Branding We'll design all elements of your live chat service to reflect your company's style, complete with your logo, colors, and preferred font style. The result is a seamless, professional appearance that's fully integrated with your website's design. Chat sessions will be displayed in an unobtrusive overlay, not an annoying pop-up window to ensure that your live chat interface doesn't distract from the shopping process.
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Tracking & Analytics When it comes to customer data, every detail counts. Our solution includes real-time and historical web analytics, compiling the key information you need to create intelligent marketing campaigns and enhance the user experience. You'll learn where your visitors live, what referring URLs are sending them to your site, what pages they're spending the most time on, and where they're leaving. At any given moment, you can be the proverbial "the spider on the wall" by logging on and monitoring user behavior in real time. Detailed conversion reports measure the sales and revenue generated from live chat conversations. |
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Prospect Monitoring Qualified prospects are the bread and butter of your business growth initiatives, and with informatixLIVE, identifying them has never been easier.We give you full visibility into which marketing campaigns are driving prospects to your site, which pages get the most traffic, and how long visitors are spending on each page. We can even send customized messages to prospects in real time, offering live assistance to lower abandonment rates and boost conversions. |
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Live Chat Invites While it's important to prominently display the live chat banner, many companies have had great success with sending proactive invite messages directly to customers. This is a great way to engage shoppers who may be on the fence about a purchase or having trouble finding what they need, but may be intimidated or uncertain about initiating a chat themselves. The last thing you want is for your chat messages to look like spam pop-ups—our invites are subtle, unobtrusive, and designed to blend with your website. We even give you the option to add custom text that's personalized to each visitor. |
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Automatic Invites informatixLIVE lets you set up certain scenarios that will trigger an automatic live chat invitation. For instance, if a customer spends a certain amount of time on any one page, uses a specific combination of keywords, or logs in from a certain state or zip code, a message can be automatically sent to the prospect. |
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Integration With CRM During each successful live chat session, you'll gather valuable information about your customers and prospects—information that shouldn't be discarded at the end of the conversation.
Our solution seamlessly integrates with your CRM system, allowing you to send transcripts to your customer database. Call center reps will then be able to review prior chats, giving them the knowledge they need to provide superior service. Currently supports Salesforce & Microsoft Dynamics CRM. |
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Web-Based Access Our hosted on-demand solution can be accessed from a web browser, allowing your reps to provide live support from any computer with an Internet connection.Designed for flexibility and security, our live chat software is compatible with a range of browsers and operating systems. All connections are fully secured with state-of-the-art encryption technology. |
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Post & Pre Chat Surveys The success of your support system is dependent on the satisfaction of your customers. Upon completion of each live chat, you can send a quick survey to get their feedback, questions, and suggestions. |
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Manage live chat anytime, anywhere with Silverlight - Cross Platform Acces Our clients have long reaped the benefits of Informatix Live Chat, one of the most feature-rich, user-friendly live chat software solutions on the market. And now, with the introduction of Silverlight, we've further increased the accessibility of our popular live chat tool. Silverlight allows you to run our Informatix Live Chat software on any browser. You can conveniently log on and administer your chat system while you're on the road, at home, or working from a remote location. Key Advantages of Silverlight
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Error Alerts
In the event of any page errors, fraudulent activity, or other web issues, informatixLIVE provides you with instant, real-time notifications to ensure the security and functionality of your site.
Multi-Lingual Support
To succeed in the global marketplace, you need an international support mechanism that speaks your customers' language—both literally and figuratively. With on-the-fly translations and special character support, informatixLIVE lets you get your message across with ease, no matter where your visitors are located.
