Live chat has emerged as a highly effective, engaging way to connect with customers at a critical point in the purchasing path. Unlike slower, more static forms of support, such as email and FAQs, live chat allows you to "talk" online with customers in real time, providing immediate answers and solutions.

Branding

We'll design all elements of your live chat service to reflect your company's style, complete with your logo, colors, and preferred font style. The result is a seamless, professional appearance that's fully integrated with your website's design.  Chat sessions will be displayed in an unobtrusive overlay, not an annoying pop-up window to ensure that your live chat interface doesn't distract from the shopping process.

Tracking & Analytics

Prospect Monitoring

We give you full visibility into which marketing campaigns are driving prospects to your site, which pages get the most traffic, and how long visitors are spending on each page.

We can even send customized messages to prospects in real time, offering live assistance to lower abandonment rates and boost conversions.

Live Chat Invites

While it's important to prominently display the live chat banner, many companies have had great success with sending proactive invite messages directly to customers.

This is a great way to engage shoppers who may be on the fence about a purchase or having trouble finding what they need, but may be intimidated or uncertain about initiating a chat themselves.

The last thing you want is for your chat messages to look like spam pop-ups—our invites are subtle, unobtrusive, and designed to blend with your website. We even give you the option to add custom text that's personalized to each visitor.

Automatic/Triggered Invites

informatixLIVE lets you set up certain scenarios that will trigger an automatic live chat invitation. For instance, if a customer spends a certain amount of time on any one page, uses a specific combination of keywords, or logs in from a certain state or zip code, a message can be automatically sent to the prospect.

Integration With CRM

During each successful live chat session, you'll gather valuable information about your customers and prospects—information that shouldn't be discarded at the end of the conversation.

Our solution seamlessly integrates with your CRM system, allowing you to send transcripts to your customer database. Call center reps will then be able to review prior chats, giving them the knowledge they need to provide superior service.

Currently supports Salesforce & Microsoft Dynamics CRM.

Web-Based Access

Designed for flexibility and security, our live chat software is compatible with a range of browsers and operating systems. All connections are fully secured with state-of-the-art encryption technology. 

Post & Pre Chat Surveys

The success of your support system is dependent on the satisfaction of your customers. Upon completion of each live chat, you can send a quick survey to get their feedback, questions, and suggestions.

Manage live chat anytime, anywhere with Silverlight - Cross Platform Acces

Our clients have long reaped the benefits of Informatix Live Chat, one of the most feature-rich, user-friendly live chat software solutions on the market. And now, with the introduction of Silverlight, we've further increased the accessibility of our popular live chat tool. Silverlight allows you to run our Informatix Live Chat software on any browser. You can conveniently log on and administer your chat system while you're on the road, at home, or working from a remote location.

Key Advantages of Silverlight

• Compatible with PCs (Windows) and Macs (OSX)
• Seamlessly integrates with any browser, similar to Flash
• Requires NO installation of any application, making deployment to multiple workstations a breeze
• New versions are automatically updated on your browser
• Allows you to receive chat requests, send responses, and monitor website visitors from anywhere with an Internet connection

Error Alerts

In the event of any page errors, fraudulent activity, or other web issues, informatixLIVE provides you with instant, real-time notifications to ensure the security and functionality of your site.

Multi-Lingual Support