There’s no substitute for a “real” person
In an age of online shopping, virtual offices and Internet fraudsters, holding your head up high by offering the option to talk to a “real” person with live chat will set you apart from many, if not all, of your competitors.

Even if your prospects choose not to use the live chat function, they will remember you for it and feel confident about your business.

Helps you close the sale, quickly
The quicker a website can provide information, the quicker the customer can get to the transaction stage. Many visitors to a site will lose interest before they have found what they’re looking for, so live chat helps them cut corners and get answers to their questions in real time.

By giving immediate responses in an open communication channel, you can close the sale there and then and guide the customer through to the purchase.
Even if visitors don't use your live chat facility, the very fact that it is there will increase the visitors confidence in your business, and therefore increase sales.

Takes website customer service to new levels
With informatixLIVE you can keep a watchful, helpful eye over your customers. Of course there will be no shop lifting to look out for, but you can monitor where they are browsing and at what stage in the process they have reached. Then with a live chat function you can “pop up” with a tailored offer of assistance.

For instance, you can see what product they are looking at and ask if they need any further information. Or, if you see they have paused for a while at the checkout stage, you can offer to take the order manually.

Goes global
Live chat with informatixLIVE offers real time translation, meaning your visitors can talk to you and receive your responses in their own language.

Plays detective and finds extra sales
informatixLIVE keeps a very close eye on your site visitors. It can watch their activity and detect the clues which suggest they may be a “hot” prospect - such as keywords, pages viewed and location. Once it’s found the clues, informatixLIVE can initiate proactive invite requests on your behalf, meaning more sales without any extra staff resource.

As good as web analytics gets
Really analyse your website traffic, with real time, “live view” monitoring and comprehensive historical reporting.